Job Description:

Up to 40 hours per week to be worked flexibly to include mornings, evenings, nights, alternate weekends, and public holidays according to the needs of the service. Participation in weekly on call to support carers and service users during out of office hours. You will be able to drive and have access to a care so that you are able to work in both the Droitwich and Worcester area.

Responsible to:
The Registered Manager and ultimately to the director

The role:
To lead your Team so that:

i) the service provided is responsive to the needs and preferences of service users and their families and all contract requirements and expectations are fully met.
ii) service users receive individualized person-centered support which enables service users to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities fully
iii) it promotes a positive attitude towards all service users and staff.
iv) regular supervision, direction/ mentoring and guidance is provided to all staff.
v) Issues are addressed and dealt with in an efficient and timely manner, with clear action plans and conclusions.
vi) all staff comply with the policies, procedures and guidelines for good practice adopted by Care Force and implement ALL protocols as detailed in legislation and regulated by the CQC (Care Quality Commission) in particular, are fully conversant with the Confidentiality Policy; and
vii) continuity of care is applied to the needs of both the service user and staff work patterns.
viii) Take part in a scheduled rota to have the emergency on call, which is our out of hours service.

Main Duties:
Overseeing the activities, performance and demeanour of the members of your Team to ensure that the Team:

1. Delivers respectful personal care, support with daily living activities and general domestic assistance whilst at all times maintaining the dignity of service users and promoting their independence.
2. Provides a high standard of care, are professional and accountable in their actions.
3. Works with families and partner agencies to provide a co-ordinated service which meets the needs of the individuals.
4. Carries out reviews of service users in their area when they are due, completing accurate and comprehensive risk assessments and care plans based on the information given to them.
5. Conduct regular and thorough Spot check and after service checks to inspect and maintain the quality standards of service delivery and report any issues to the Registered Manager.
6. Reports to the Registered Managers any concerns received from service users or staff members.
7. Develops and sustains warm, trusting, and professional relationships with service users and promotes self-esteem, happiness and emotional health of our service users.
8. Encourages and supports service users in expressing their needs, views and concerns and enables service users to make choices and decisions and to participate as fully as possible in planning and decision-making processes.
9. Follows guidelines and procedures and is professional and accountable at all times.
10. Promotes a warm, positive and professional approach to the friends and families of service users and involves families and significant others in the planning of individual support, where this is in accordance with service users’ preferences.
11. Respects the service user’s right to privacy and ensures that their dignity and quality of life is always maintained.
12. Provides personal care in a sensitive and dignified way and in accordance with the service users’ wishes and needs.
13. Supports service users in all aspects of managing their home and in maintaining the safety, security, hygiene and comfort of their home environment.
14. Enables service users to retain as much independence and control over their own lives as possible and enhances the confidence in the coping abilities of service users through encouragement and positive feedback.
15. Supports service users in meeting their cultural and spiritual needs and in expressing their personal identity and chosen lifestyle.
16. Encourages service users to identify their strengths and interests and supports them to access social and leisure activities and maintain social networks.
17. Monitors the service users’ mental and physical health and supports them to access health care and other services.
18. Informs the Care Manager immediately of any concerns or significant changes in the needs, risks and circumstances of service users and immediately report to the Care Manager any concerns regarding vulnerable adults.
19. Takes appropriate action in the event of emergencies, document correctly and ensure that the Registered Manager is made aware of these events and any follow up actions required.
20. Follows Health and Safety guidelines carefully and alerts the Civicare office immediately to any concerns in relation to Health and Safety issues.
21. Ensures that accurate records are kept in the prescribed format and that all work undertaken in support of service users, their general progress and any concerns and any communication or liaison with other agencies, is documented.
22. Coaches staff in the use of appropriate strategies and interventions, as specified by the Person-Centred Plan, and supports people who express their frustrations and needs through challenging behaviour and acts as an appropriate role model regarding issues around authority, personal conflict and responsibility.
23. Encourages customer feedback and suggestions from service users and carers for improving services and promotes a positive attitude to complaints. All complaints are to be reported to the Registered Manager so that they can be escalated and investigated as appropriate.

Other duties and requirements:

To provide support for carers out of office hours by responding to telephone queries through the on-call service.

To provide regular verbal and written reports to your Care Manager as agreed on appointment.

To regularly review reports from Access Workspace to see what client reviews and staff supervisions / appraisals are outstanding so that you can carry these out in a timely manner.

To accept regular support and supervision from your Care Manager.

To carry out all work in a manner consistent with the aims of the service and the Care Quality Commission.

To identify your training needs by discussion with your Care Manager and attending training events and courses as required.

Any Other Information:

Applicants must have a valid UK driving licence and be willing to cover the areas of Droitwich & Worcester.

How to apply:

Call 01905 770110 for more information and speak to Claire or Laura or email a copy of your CV to info.central@civicare.co.uk REF Team Leader